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Privacy Policy

​The Oxygen Lab is committed to safeguarding the privacy of your personal data. All data is collected and processed in accordance with the Data Protection Act 2018 (including the UK General Data Protection Regulation – GDPR) and relevant professional standards.

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What data do we collect?

We may collect personal information including your name, contact details, and relevant medical history.

In order to provide safe and effective treatments, you will be asked to share accurate and complete information regarding your health and current symptoms. The relationship between you and your practitioner is based on your request for treatment and our agreement to provide care

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How do we collect your data?

You provide your data directly when you:

  • Book an appointment online

  • Contact us to request treatment

  • Complete forms sent via email

We may also collect limited technical data through cookies when you use and view our website (please refer to our Cookie Policy for more details).

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How do we use your data?

Your data is used to:

  • Ensure treatments are safe, appropriate, and tailored to your needs

  • Maintain accurate clinical records

  • Communicate with you regarding appointments and your care

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The Oxygen Lab has a legitimate interest in contacting you via email, WhatsApp, or telephone for:

  • Appointment confirmations and reminders

  • Updates relating to your care

  • Relevant clinic information

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We will never share your personal data with third parties without your written consent, unless required by law.

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How do we store your data?

Your data is securely stored using our practice management system, JaneApp. This system uses secure data centres, and access to patient data is restricted unless authorised by The Oxygen Lab.

For further information, please visit: https://jane.app/legal/privacy-policy

All clinic devices are password protected to ensure data security.

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Amending or updating your information

You have the right to request updates or corrections to your personal data. You may:

  • Update your details directly via JaneApp

  • Contact us via email to request changes

If you believe any information we hold is inaccurate, you may ask us to correct or remove it (subject to legal requirements).

It is your responsibility to inform us of any changes to ensure your records remain accurate and up to date.

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Your rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data (where legally permitted)

We are legally required to retain clinical records for a minimum of 8 years after your last appointment (or until age 25 if this is longer). After this period, you may request deletion.

A small administrative fee may apply for data access requests.

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Marketing

We may occasionally send you information about services we believe may be of interest. You can opt in or out of these communications at any time.

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Financial transactions

Records of payments and receipts are securely stored via our systems (including JaneApp and payment processing providers). Transaction details are retained for accounting purposes, with sensitive financial information protected.

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External links

Our website may contain links to other websites. This privacy policy applies only to The Oxygen Lab, so we recommend reviewing the privacy policies of any external sites you visit.

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Changes to this policy

We regularly review and update our privacy policy. Any changes will be published on this page.

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Contact us

If you have any questions about this policy or your personal data, please contact us:

Email: hello@theoxygenlab.co.uk

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO).

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